A pub has been slammed online by a customer who was ‘totally disgusted’ that he had to pay extra for Yorkshire puddings when ordering a roast dinner.
The one-star review of The Kicking Donkey pub in Lancashire, which is ranked 5th best restaurant in Ormskirk and has an average rating of 4.5, was posted on TripAdvisor by someone by the name of “Steve”.
He said: ‘Went there for a Sunday roast. In all my life I have never gone to a restaurant for a roast beef dinner and been told it did not include Yorkshire pudding.
“It costs £1.50 more and if you want sauce with it it also costs £1.50 more,” they wrote.
“Totally disgusted. We will never go back there. First visit. Never again.”
Another diner, named Larry, also took issue with the restaurant, writing, “The roast dinner was bland, almost tasteless. You want Yorkshire pudding or more gravy, fine, but you have to pay extra.
“Dogs are allowed in food courts, not a good idea – so not for me. I tried, but no more.
Now pub owner Matt Fallaize has hit back at both critics, writing in response to Larry:
“Hi. Thank you for your feedback, sorry to hear that your experience with us was not all it could have been.
“We would have been more than happy to swap your meal for something else or lower your bill had we known it was not to your satisfaction.”
“As for the dogs, well, I’m afraid it’s a country pub, it goes a bit with the grass.
“We would have been happy to move you to another table if we had known that you were not comfortable with their presence.
“Again, sorry you didn’t enjoy your meal. If you ever try us again, just ask me and I’ll make sure everything is as splendid as possible.”
To Steve, Fallaize replied, “Hi Steve. Sorry to have upset you so much.
“The reason we charge for the Yorkies and the extra sauce is that they are both homemade from scratch.
“It takes time and effort, we don’t have the manpower to make a yorkie for every meal, so we make a batch and when they’re gone, they’re gone.”
“We charge for the extra sauce because we put a lot of it on anyway. In the past people have asked for an extra and then it comes back intact.
“I believe that the work of the staff should be reflected in their salary, and so we have to charge for this stuff. They cost us money to make.
“It is a disappointment to hear that you will no longer be dining with us, but I felt that at least you owed an explanation.”
Talk to The Independent, Fallaize added: “I am somewhat surprised by the furor. That was two Trip Advisor reviews on who knows how many.
As to why they charge extra for Yorkshire puddings, he said: ‘It’s pretty straightforward to be honest. We never used to make them, because we didn’t have the time or the manpower to make them in the quantities we would need.
“When we first started making them, there were overtime hours in the kitchen, so rather than raise the prices, I made them an optional extra. As to how this little mess made headlines national press in what could hardly be considered a week of slow news, I’m puzzled. I can’t say that put anyone off; we have a rather busy Sunday.